Lost or Undeliverable Orders

If Your Order Is Lost In The Post We Will Send You A Replacement According To The Timescale Designated By The Chosen Courier For Items To Be Considered Lost. If Your Order Is Damaged We Will Send You Replacements For The Damaged Items Immediately. If Your Order Is Returned To Us Due To Insufficient Or Incorrect Delivery Information Being Supplied To Us By You Or Through The Goods Being Otherwise Undeliverable Through No Fault Of Our Own We May, Subject To Discretion, Charge A Redelivery Cost Equivalent To The Cost Of Redelivery + A 20% Administration Fee. Please Ensure That You Give Us Correct Postal Information And That You Accept Delivery Or Collect Your Items In A Timely Manner To Avoid Redelivery Costs.

All Orders Are Sent With Proof Of Postage And Insurance. If You Do Not Receive Your Order Within The Stated Times Please Contact Us And We Will Investigate And, Where Appropriate, Resend Your Order. Please Note That All Deliveries Are Made Via Third Parties And Are Subject To Their Terms And Conditions. Although We Make Our Best Efforts To Get Your Order To You As Quickly As Possible We Are Not Able To Guarantee Levels Of Delivery Service And Timescales For Delivery.

If We Are Aware Of Any Delays In Delivery Times We Will Contact You Immediately. You May Cancel Your Order Without Cost Up To The Point That You Receive Confirmation That Your Order Has Been Dispatched.

Buying Products

No account is required to make purchases, although your billing and delivery information is required to ship your order. You will also be asked to verify that you are at least 19 years old to confirm your purchase.

Shipping Options and Receiving Your Order

Our delivery options have changed as we react to COVID-19.

For the latest information on delivery and shipping methods, timing and fees, please click here.


Under certain conditions, some unopened products may be returned within 14 days of purchase. Please see our return policy or call +61 450044009 if you wish to make a return.
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